Shipping Policy

At Bark Stix, we work to get your pet’s favorites packed and on their way as quickly as possible.

Order Processing

Orders are processed and prepared for shipment during regular business days. Processing times may vary during holidays, sales, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping

Shipping costs and available shipping options are calculated and displayed at checkout based on your order and delivery location.

Delivery dates and transit times provided at checkout are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, delivery times are subject to the carrier’s schedule and operations.

Bark Stix is not responsible for shipping delays caused by carriers, weather, service interruptions, or other circumstances outside of our control.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. Bark Stix is not responsible for orders delayed, returned, or delivered incorrectly due to an inaccurate or incomplete address provided at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.

Lost or Damaged Orders

If your order arrives damaged or you experience an issue with your delivery, please contact us so we can help determine the best next step.

For damaged products, please keep the original packaging and take photos of the package and affected items when possible.

Questions About Your Order?

We’re happy to help.

Bark Stix
200 So Garrard Blvd Unit 1
Richmond, CA 94801
Phone: (510) 235-2430
Email: kate@barkstix.com